Hello everyone. I would like to inform you that the Magic Jack mobile phone company is operating normally, however, the manufacturer is not entirely transparent, as it has several hidden fees and restrictions regarding the service. These restrictions can be described as bait and substitute, and magicjack customer service is practically non-existent. If a customer wants to port their existing phone number to Magic Jack, they must pay a $20 transfer fee and there is a $10 number retention fee every year.