MAP stands for Member Assistance Program. Its main goal is to help handle/manage personal and professional issues or challenges so as to ensure optimum level of work performance by the member at all time. The PPC Worldwide MAP service will assist you in developing the necessary skills to enable you to overcome difficult situations and to better manage life’s daily challenges.

PPC was founded in 1975 in the United States and is a leading provider of advice, information and support to organisations and their members all over the world.  In the UK PPC operates from its head office in Oxford.

PPC counselors and advisors are fully qualified professionals. They are recruited for their specialist expertise in occupational healthcare, psychology and counseling, and social work.

Strict codes of practice are applied in the recruitment and monitoring of all staff so you can be sure you are getting the very best help and advice.

This help line is a 24/7 confidential service accessible to all members and their family members in the company that has bought the MAP service. It addresses any issues, personal or work related that may be a cause for distress, concern or worry to you. It offers you support and assistance in time of worry, tension or stress and may be hampering your productivity or performance.

All issues which come under the rubric of the aforementioned type of services can be handled by our team of experts. We will be able to help you with any issues that are posing a challenge for you and have become a cause of concern, worry or stress. If we are not able to directly help you with your problems, we will identify the experts who would be able to assist you adequately.

Issues regarding general information on general health, concierge services, education, travel, real estate brokerage, educational courses, architects, social events, ticket booking for the events, etc do not come under the purview of MAP services.

Counselling is a process that helps to explore and handle professional and personal issues. It allows individuals a space which is safe and secure to talk about problem/concerns which they may otherwise hesitate to talk with others. Counselling helps people get a more objective and non-judgmental view of the issue they are dealing with and is focused towards finding a solution that is individualized. It also helps in dealing with the distress or negative feelings that a person may experience when dealing with difficult situations.

This is a help line that offers psychological support by trained counsellors. They are especially trained in telephone counselling. The nature of counselling is such that it does not require establishing a “personal relationship” between the person calling for counselling and the counsellor. The role of the counsellor is to be able to provide professional support and guidance with the problems the members face.

The service can be accessed by members and the dependent family members of those companies that have bought the MAP service from PPC Worldwide India. It cannot be accessed by friends or extended family of the member.

No, none of the calls coming in will be reported to the Company/HR/or any other concerned authority of your company. All information gathered is kept strictly confidential.

All calls are answered by telephone counsellors. The telephone counselling is handled by professionally trained counsellors. They have been trained in SFBT and Online Counselling. They all have a Masters Degree in Psychology.

The MAP numbers can be accessed as many times as the member wishes to. The telephone counsellors are on shift therefore it may not always be the same counsellor taking the call.

Yes this service is strictly confidential and secure. All information is stored by the in-house software that can only be accessed by the counselors at PPC Worldwide. No information may be divulged to the company at any time. Within PPC also the corporate side of the business does not have access to individual member information.

Information related only to psychological issues can be provided. MAP services do not provide information on general health.  

No, this help line does not provide any service on Education, Career Guidance / Counseling or Aptitude Testing. However, we can attempt to put you in touch with career counselors who would be able to help you with this sort of information.

This kind of service does not fall under the purview of the MAP service, however as much as  possible we would try and help.

The MAP services will assist you in making your decision and provide support through the entire time that you might be facing the issue. It will not however, assist you in job placement. It will also help you in identifying the issue if any at the current work place and resolve/cope with the same within the organisation. However, none of this information will be divulged to your company.

The help line will be able to assist you in handing the relationship issue, and help you through the emotional challenge.

It is not mandatory that all members accessing the help line go for F2F counseling. Members can voluntarily request to see one or in the course of discussion in a telephone counseling session, the telephone counselor may recommend one to the member. However, all face to face counseling is activated only after the informed consent of the member seeking it.

The MAP help line is meant for the member and his/her immediate dependent family members. Other family members /relatives cannot access the help line.

Our telephone counseling is predominantly in English and Hindi, however we do have capabilities in handling Tamil, Kannada and Telegu. Face to Face sessions could be arranged in most of the Indian key regional languages.

Yes, you can definitely access the help line to discuss relationship issues. The telephone counsellors will be able to help you deal with the issue and if need be and you wish to, will be able to refer you for F2F counselling sessions.

No, this number cannot be accessed by relatives or friends. This help line is solely for the members and their dependent family members of companies that have bought the MAP service from PPC.